Cancellation and Refund Policy

Last updated 22 June 2025

1. Introduction

Welcome to Znorm.org, a leading AI development company operated by Znorm Pvt Ltd, based in Bengaluru, India (www.znorm.org). We are dedicated to delivering innovative AI solutions and building lasting partnerships with our customers. Our mission is to provide high-quality services that drive value and foster collaboration.

Our support team is here to assist with any questions or concerns. If our solutions do not meet your expectations, this Cancellation and Refund Policy outlines our straightforward refund process, applicable to all Znorm.org products and services, including those offered by our subsidiary, Snapshare.ai. We value your feedback to continually improve our offerings.

2. Scope

This policy applies to all Znorm.org products and services purchased or subscribed to by individuals or organizations, including subscriptions, software, consulting, training, or any other offerings.

3. Cancellation and Refund Eligibility

We offer a full refund for all products and services within 5–7 business days of purchase:

• Eligibility: You may request a refund for any purchase or subscription if the request is submitted within 5–7 business days from the date of payment.
• Subscriptions: For recurring subscriptions, you may cancel at any time, and refunds apply to the current billing cycle if requested within 5–7 business days of the latest payment.

4. Refund Process

To request a refund:

1. Submit a Request: Email our support team at [email protected] with:
   • Your name and contact details.
   • Details of the purchase or subscription.
   • Reason for the refund request.
2. Review: Our team will review your request and confirm eligibility within 2–3 business days.
3. Processing: If approved, the refund will be processed within 5–7 business days from approval. Funds may take additional time to reflect in your bank account, depending on your bank's policies.
4. Notification: We will notify you via email once the refund is processed.

5. Personal Data Handling

When processing your refund:

• We collect minimal personal data (e.g., name, email, payment details) to verify and complete the transaction.
• This data is handled in accordance with our privacy policy, the General Data Protection Regulation (GDPR).
• Data is retained only as long as necessary to process the refund and meet legal obligations (e.g., accounting requirements).

6. Feedback and Support

Your feedback helps us enhance our solutions. If you're requesting a refund, please share your suggestions with our support team at [email protected]. We're committed to addressing your queries to ensure a positive experience.

7. Contact Information

For refund requests, questions, or feedback, contact:

Znorm Pvt Ltd
Address: Znorm Pvt Ltd, Nikoo2, Bhartiya City, Bengaluru, India
Email: [email protected]
Phone: +91 98959 08840

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website at our refund policy page, and significant changes will be communicated via email or website notifications.